CUSTOMER CARE

Customer care

Last updated: 10.11.2025

How ordering, after-sales and technical support, delivery, returns and refunds work for customers. Questions? Call 020 8133 9787 or email info@cpibathrooms.co.uk.

After-Sales and Technical Support

C.P.I. Bathrooms is committed to providing technical support to our customers.

Installation videos and product information are available to support a smooth installation process. Our team is available to assist with product queries, installation guidance, missing parts and warranty claims.

For bespoke projects, we can also provide product specifications, technical details and visuals to support the design and specification process, helping ensure each project meets its requirements.

Product orders

Orders can be placed by phone, by email or through your account manager. Please quote product codes (SKUs) and finishes. We confirm every order in writing with prices, delivery date and delivery charge.

Shipping and lead times

Stock items are usually delivered within 2–3 working days of order confirmation. Next-day delivery or delivery on a specific date can also be arranged as per your request. Pallet deliveries are kerbside; please make sure there is safe access and someone to receive the goods.

Receiving your order

Please check the number of items and the outer packaging before signing. Mark any visible damage on the delivery note, then report damage or shortages to us when you receive your delivery with photos. Hidden damage must be reported within before the product is installed. We cannot accept claims for products that have been fitted.

Order Cancellations, Returns and Refunds

Cancellations and returns require prior approval. Unwanted items must be unopened and in their original packaging. Restocking and return delivery charges may apply. Special-order or altered items cannot be returned. Damaged or faulty goods will be replaced or refunded at no cost. Refunds are processed once returned goods have been inspected.

Faults and guarantees

If a product develops a fault, contact us with your order number, photos and a description. We will repair, replace or refund under the product guarantee. See our Terms & Conditions for guarantee details.

Promotions

Trade offers are for account holders only, run for the dates stated, are subject to stock, cannot be combined with other offers unless stated, and may be withdrawn at any time.